Shipping policy
At SoieChous, we believe your delivery experience should be as smooth and elegant as our silk.
📦 Order Processing
We prepare and ship your orders with love and attention.
- Processing time: 1 to 3 business days
- You’ll receive:
- 📩 Order confirmation email
- 🚚 Shipping email with tracking
🚚 Shipping Zones & Rates
We currently ship to the following countries from Belgium:
🇫🇷 France
- 📍 Mondial Relay: €3.90
- 🏠 Standard Home Delivery: €4.90
- 🎁 Free Shipping over €60
🇩🇪 Germany
- 📍 DPD Pickup: €4.90
- 🏠 Standard Home Delivery: €5.90
- 🎁 Free Shipping over €60
🇱🇺 Luxembourg & 🇳🇱 Netherlands
- 📍 Mondial Relay: €3.90
- 🏠 Standard Home Delivery: €4.90
- 🎁 Free Shipping over €60
⏱️ Estimated Delivery Times
Transit times (excluding processing):
- 🇧🇪 Belgium & 🇫🇷 France: 2–3 business days
- 🇩🇪 Germany, 🇱🇺 Luxembourg, 🇳🇱 Netherlands: 3–5 business days
- 🇮🇹 Italy (coming soon): 4–6 business days
Note: These are estimates and may vary slightly during peak periods.
🔍 Tracking Your Order
You’ll receive a tracking link as soon as your order leaves our studio. Feel free to reach out to us if you need help locating your parcel.
📫 Issues, Changes & Returns
- Address changes: possible only before shipping
- Lost packages: we are not responsible once marked “delivered”, but we’ll assist you if possible
- Unclaimed parcels: will require additional fees for reshipping
For any issue, contact us at info@soiechous.com