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FAQs

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Email us

info@soiechous.com

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Phone: +32 486 897 477

Frequently Asked Questions

What is the quality of the silk used ?

We use Grade 6A, 22-Momme silk, known for its superior quality and luxurious feel. This type of silk is highly durable, resistant to fraying and fading, and provides a smooth and elegant finish.

How should I clean my scrunchies?

To keep your scrunchies in good condition, please follow these care guidelines:

  • Hand Wash: Gently hand wash the scrunchie with mild soap and cold water. Avoid using harsh detergents or bleach.
  • Machine Wash: Place the scrunchie in a mesh laundry bag and wash on a 30° cycle . Use a mild detergent 🧴 designed for delicate fabrics​​. In addition, a maximum spin speed of 600 rpm is recommended.
  • Dry Flat: Lay the scrunchie flat on a clean towel to dry. Do not wring or twist it to remove excess water. Silk dries in just a few hours! 
  • Avoid Direct Sunlight: Dry the scrunchie in a shaded area to prevent discoloration and damage from UV rays.
  • No Ironing: Do not iron the scrunchie as high heat can damage the silk fibers.
  • Regular Cleaning: For optimal hygiene, clean your scrunchie regularly, especially after intense workouts or exposure to sweat.

What is Oeko-Tex certification?

Oeko-Tex is a worldwide certification system for textile products.

Toxics in textiles can harm your health through breathing, skin contact and saliva. OEKO-TEX® STANDARD 100 certified products are tested for harmful substances to protect your health. 
 

Protecting you and your family. Harmless to your health and the environment 
STANDARD 100 certified items including every thread, button and accessory are tested against a list of over 1,000 substances that are harmful to your health but also to the environment. We review the limit values for all of them at least once a year.  
 
Globally standardised test criteria 
A STANDARD 100 certified item, produced and sold in different parts of the world, always adheres to the same standards, limit values and testing methods. By testing the same samples in different laboratories using the same methods, we create precise comparisons and thus continuously optimise our certification process.  

 

More info here.

What is your shipping policy?

Order processing takes 1-3 business days before shipment. Please note that we offer Free Shipping on all orders.

Once your item/s is dispatched, the estimated delivery time is estimated to be:

  • 🇺🇸 North America: 5-7 business days.
  • 🇪🇺 Europe: 5-7 business days.
  • 🇬🇧 UK: 7-18 business days.
  • 🇨🇦 Canada: 7-18 business days.
  • 🌏 Rest of the World: 7-18 business days.

Once your order is shipped, you will receive a confirmation email with a tracking number to track your package.

What is your return policy?

At Scrunchies, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy:

  • 30-Day Returns: Return your Silk Smartwatch Band within 30 days of purchase for a full refund or exchange.
  • Original Condition: Items must be returned in their original condition, unworn, and with all original packaging.
  • Easy Process: Contact our customer service team to initiate a return. We will provide you with a prepaid return label and instructions on how to send your item back.
  • Refunds and Exchanges: Once we receive your return, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method.

Feel confident in your purchase with Scrunchies, knowing that we stand behind the quality of our products and are committed to your satisfaction.

Any other questions?

If you haven't found the answer to your query in the above FAQs we have further information about our bands available in our Help Center.

5000+ 5 Star reviews

What Our Customers Are Saying

My New Go-To Accessory!

"Nothing compares to Soiechous. The quality is exceptional. I can wear them casually or dress them up for special occasions. Plus, knowing that they're made from silk makes me feel like I’m treating myself every day."

JESS T.

Transformed My Everyday Look!

" I never knew a simple scrunchie could make such a difference! The silk from Soiechous feels so luxurious and gentle on my hair. Every time I wear it, I get compliments, and my hair has never felt better."

SARAH L.

Elegance Meets Comfort

"Soiechous scrunchies are a game-changer. The softness of the silk is unmatched, and it holds my hair perfectly without pulling or damaging it. I’m officially obsessed!"

EMILY R.

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