Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: December 2024

Our Scrunchies

What does Momme mean?

Momme (mm) is a unit of weight traditionally used to measure the density and quality of silk fabric. The higher the momme, the heavier and more durable the silk. Silk can range from 6-Momme (lightweight, often used for delicate garments) to 30-Momme (very heavy, often used for upholstery).

We use 22-Momme silk, which offers the perfect balance between luxury, durability, and comfort. This weight is ideal for products like scrunchies because it provides a luxurious feel while being light enough for everyday wear, ensuring both strength and comfort.

What is Grade 6A silk?

Grade 6A is the highest quality silk available, representing the finest, longest, and most uniform silk fibers. Silk is graded from 3A to 6A, with 6A being the best in terms of length, sheen, and uniformity. This means our silk is exceptionally smooth, soft, and luxurious. By choosing Grade 6A silk, we ensure that our scrunchies provide superior quality, offering a rich texture that feels gentle against your hair, reducing breakage and frizz.

Our scrunchies

We use Grade 6A, 22-Momme silk, chosen for its luxurious feel and durability. We selected 22-Momme over 25-Momme because it offers an ideal balance between weight, comfort, and breathability—perfect for everyday use. Heavier silk, like 25-Momme, while luxurious, can sometimes feel too heavy for products like scrunchies, where lightness and ease of wear are key. Our silk is GOTS certified, ensuring it meets high organic standards and provides a smooth, elegant finish, all while being safe for your health and the environment.

 

More info here.

Are your products suitable for sensitive skin?

Absolutely! Our silk is OEKO-TEX® certified, which means it has been tested to ensure there are no harmful chemicals or irritants. Silk is naturally hypoallergenic, making it an excellent choice for those with sensitive skin or allergies.

What sizes of scrunchies do you offer?

We offer scrunchies in various sizes to suit different needs: 

  • Extra Small (1 cm width): Ideal for thin hair or subtle styles.
  • Small (2.5 cm width): Great for everyday use and light hair.
  • Medium (3.5 cm width): Perfect for most hair types and everyday styling.
  • Large (5 cm width): Great for voluminous hair or creating bold hair statements.
  • Extra Large (6 cm width): Best for maximum volume and a statement look.

Sustainability

What does GOTS certification mean?

GOTS (Global Organic Textile Standard) certification ensures that our silk is produced using organic and eco-friendly practices. This means that no toxic dyes or harmful chemicals are used, making our silk safe for your health and better for the environment. Additionally, GOTS certification guarantees socially responsible production, supporting fair working conditions throughout the entire supply chain. 

By choosing GOTS-certified silk, we are committed to providing a product that not only looks and feels luxurious but also contributes to a more sustainable and ethical world.

What is OEKO-TEX® certification?

GOTS (Global Organic Textile Standard) certification ensures that our silk is produced using organic and eco-friendly practices. This means that no toxic dyes or harmful chemicals are used, making our silk safe for your health and better for the environment. Additionally, GOTS certification guarantees socially responsible production, supporting fair working conditions throughout the entire supply chain. By choosing GOTS-certified silk, we are committed to providing a product that not only looks and feels luxurious but also contributes to a more sustainable and ethical world.

What does FSC certified packaging mean?

FSC (Forest Stewardship Council) certified packaging means that our packaging materials are sourced from responsibly managed forests that provide environmental, social, and economic benefits. By choosing FSC-certified packaging, we support the health of forests and the well-being of communities that depend on them. This certification ensures that the wood and paper used in our packaging come from sources that are managed with sustainability in mind—helping to prevent deforestation and promote responsible forestry. We are committed to using sustainable packaging to minimize our environmental impact while maintaining the highest quality for our customers.

Where can I learn more about your sustainability efforts?

For more detailed information on our sustainability practices, please visit our dedicated Sustainability Page.

What does GOTS certification mean?

GOTS (Global Organic Textile Standard) certification ensures that our silk is produced using organic and eco-friendly practices. This means that no toxic dyes or harmful chemicals are used, making our silk safe for your health and better for the environment. Additionally, GOTS certification guarantees socially responsible production, supporting fair working conditions throughout the entire supply chain. 

By choosing GOTS-certified silk, we are committed to providing a product that not only looks and feels luxurious but also contributes to a more sustainable and ethical world.

What is OEKO-TEX® certification?

GOTS (Global Organic Textile Standard) certification ensures that our silk is produced using organic and eco-friendly practices. This means that no toxic dyes or harmful chemicals are used, making our silk safe for your health and better for the environment. Additionally, GOTS certification guarantees socially responsible production, supporting fair working conditions throughout the entire supply chain. By choosing GOTS-certified silk, we are committed to providing a product that not only looks and feels luxurious but also contributes to a more sustainable and ethical world.

What does FSC certified packaging mean?

FSC (Forest Stewardship Council) certified packaging means that our packaging materials are sourced from responsibly managed forests that provide environmental, social, and economic benefits. By choosing FSC-certified packaging, we support the health of forests and the well-being of communities that depend on them. This certification ensures that the wood and paper used in our packaging come from sources that are managed with sustainability in mind—helping to prevent deforestation and promote responsible forestry. We are committed to using sustainable packaging to minimize our environmental impact while maintaining the highest quality for our customers.

Where can I learn more about your sustainability efforts?

For more detailed information on our sustainability practices, please visit our dedicated Sustainability Page.

Care Instructions

How should I clean my scrunchies?

To keep your scrunchies in good condition, please follow these care guidelines:

  • Hand Wash: Gently hand wash the scrunchie with mild soap and cold water. Avoid using harsh detergents or bleach.
  • Machine Wash: Place the scrunchie in a mesh laundry bag and wash on a 30° cycle . Use a mild detergent designed for delicate fabrics​​. In addition, a maximum spin speed of 600 rpm is recommended.
  • Dry Flat: Lay the scrunchie flat on a clean towel to dry. Do not wring or twist it to remove excess water. Silk dries in just a few hours! 
  • Avoid Direct Sunlight: Dry the scrunchie in a shaded area to prevent discoloration and damage from UV rays.
  • No Ironing: Do not iron the scrunchie as high heat can damage the silk fibers.
  • Regular Cleaning: For optimal hygiene, clean your scrunchie regularly, especially after intense workouts or exposure to sweat.

Shipping & Delivery

What is your shipping policy?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the courier's website to follow your package's journey.

Do you offer express shipping?

Yes, we offer express shipping options at an additional cost. During checkout, you will be able to select express shipping if it is available in your region. Delivery times for express shipping are typically 2-4 business days, depending on your location.

How can I track my order?

Order processing takes 1-3 business days before shipment. PShipping costs vary by region and will be calculated at checkout. Once your item(s) are shipped, the estimated delivery times are:

  • 🇺🇸 North America: 5-7 business days.
  • 🇪🇺 Europe: 5-7 business days.
  • 🇬🇧 UK: 7-18 business days.
  • 🇨🇦 Canada: 7-18 business days.
  • 🌏 Rest of the World: 7-18 business days.

Once your order is shipped, you will receive a confirmation email with a tracking number to track your package.

More info on our dedicated shipping page.

Where can I learn more about your shipping policy?

For more detailed information on our shipping practices, please visit our dedicated Shipping Policy Page.

Returns & Exchanges

Our return policy?

Your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a hassle-free return policy:

  • 30-Day Returns: Return your product within 30 days for a full refund or exchange.
  • Original Condition: Items must be returned in their original condition—unworn and with all packaging.
  • Easy Returns: Contact our customer service team to initiate a return. We will provide a prepaid return label and instructions.
  • Refunds and Exchanges: Once we receive your return, we will process it within 5-7 business days. Refunds will be issued to your original payment method. 

Can I exchange my product for a different color or size?

Yes, exchanges are allowed within 30 days of purchase. The item must be in its original, unused condition, and with all original packaging. Please contact our customer support team to initiate an exchange, and we will provide further instructions.

Where can I learn more about your return and exchange policy?

Can I exchange my product for a different color or size?

General Inquiries

Didn’t find the answer you were looking for?

If your question is not answered above, feel free contact our customer support team.

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